Crew Team Lead

3 weeks ago


American Fork, Utah, United States IHOP Full time
Job Summary:

A key member of our IHOP team, the Crew Chief is responsible for ensuring seamless restaurant operations. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Assist in directing team members in all phases of operation to achieve high standards of food preparation and presentation, service to guests, and general cleanliness.
• Inform team members of new menu items, specials, and promotional materials to ensure complete understanding of food preparation and service.
• Conduct orientation and training for new team members and provide refresher training as needed.
• Supervise team member performance and conduct in accordance with company policies.
• Review time cards daily and adjust schedules as needed to meet business demands.
• Enforce portion control and maintain tight security.
• Perform administrative tasks, including cash handling, register reading, and daily sales reports.

Requirements:

To succeed in this role, you must be able to communicate effectively in English, read and comprehend instructions, and interact with guests in a friendly and courteous manner. Prior experience or training is desired, but not required.

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