Branch Receptionist

5 days ago

Holland, Michigan, United States Robert W. Baird & Co. Full time
Job Summary

We are seeking a highly skilled and organized Branch Receptionist to join our team at Robert W. Baird & Co. As a key member of our branch team, you will be responsible for providing exceptional customer service, administrative support, and reception duties.

Key Responsibilities
  • Provide professional and courteous service to clients, vendors, and prospects, answering incoming calls and greeting visitors.
  • Manage the switchboard, routing calls to their appropriate destination and ensuring seamless communication.
  • Coordinate and arrange vendor luncheons, client meetings, and conference calls, setting up necessary arrangements.
  • Ensure the proper delivery of all delivered items, validate parking tickets, and sort, process, and route incoming and outgoing mail.
  • Perform miscellaneous clerical functions, including mailings, word processing, and assisting with projects as needed.
  • Copy, fax, and file various materials, order office supplies, and call in repair requests for copiers, printers, and fax machines.
  • Schedule and monitor the use of conference rooms, maintain a clean and presentable area, and issue outgoing checks.
  • Perform daily deposits of checks received into the branch, ensuring accuracy and safe-handling.
Requirements
  • High school diploma required; prior receptionist experience preferred.
  • 1+ years of previous customer service or administrative experience; preferably in the financial services industry.
  • Excellent oral communication skills, telephone, and customer service skills.
  • Ability to work independently with minimal supervision, be flexible, and handle clients professionally.
  • Working knowledge of MS Office, including Word, Excel, and Outlook.
  • Good organizational skills with the ability to prioritize, monitor, and complete multiple tasks.
What We Offer

Robert W. Baird & Co. is committed to diversity and provides employment opportunities to all employees and applicants without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity, or expression.

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