National Account Manager

7 days ago


Columbia, South Carolina, United States InComm Payments Full time
About InComm Payments

InComm Payments is a pioneer in the payment industry, founded over 30 years ago. We have grown to be a team of over 3,000 employees in 35 countries around the world, with over 400 global technical patents and a network of over 525,000 points of retail distribution.

About This Opportunity

We are seeking a dynamic National Account Manager to join our growing Grocery division. In this role, you will support one of our Top 10 largest retail partners, Ahold Delhaize. You will be responsible for growing and maintaining the prepaid program for InComm Payments, driving and maximizing account productivity and profitability.

Responsibilities
  • Provide full account management support for assigned Ahold Delhaize accounts.
  • Manage all aspects of prepaid program for assigned accounts, including leading customer calls and preparing and leading weekly/monthly/quarterly meetings.
  • Develop an annual growth plan and annual marketing/promotional plan for assigned accounts.
  • Develop and cultivate relationships with key decision makers for assigned accounts.
  • Analyze sales and trends to identify opportunities for product expansion, assortment changes, and planogram (POG) resets.
  • Support new program and product launches and strategic projects.
  • Collaborate and cultivate relationships with key internal teams, including product, sales analytics, channel solutions, billing, warehousing, logistics, and merchandising.
  • Work with third-party merchandising providers to ensure products remain in-stock and well-organized in our retail customers' stores.
  • Track store openings and closings and maintain the master store list.
  • Maintain program pricebook and other databases.
  • Create operational procedures and best practices.
  • Provide on-going support, troubleshooting, and resolution for store-level customer service issues.
  • Ensure there are no barriers to our retail customer's success and effectively manage issues with the support of the rest of the Ahold Delhaize account team.
  • Partner with Ahold Delhaize on store communications and training for new program and product launches.
  • Manage and track spending of all contract-associated funds.
  • Occasional travel required as needed for retailer customer meetings, store and market visits, conferences, and training.
Qualifications
  • 3+ years of Account Management experience.
  • Bachelor's degree. Significant work experience may be considered on a case-by-case basis in lieu of a degree.
  • Prepaid or gift card experience preferred but not required.
  • Effective communication with internal and external stakeholders.
  • Strong time management skills.
  • Ability to work independently and in a team environment.
  • Strong interpersonal skills, flexibility, and customer-focused.
  • Ability to manage and prioritize multiple tasks across different accounts.
  • Ability to analyze data, use pivot tables, create reports, and presentations.
  • Strong understanding and familiarity with Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word.
  • Ability to learn new technologies and applications.
  • Ability to travel as needed.


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