Plumbing Team Lead
7 days ago
The Service Manager is responsible for leading and managing a team of plumbers and apprentices at Bob Larson Plumbing. This role requires exceptional leadership skills, with the ability to motivate and inspire teammates to achieve company objectives.
Responsibilities:
- Leadership and Management: Set clear goals and direction for the team, ensuring they are accountable for their performance.
- Customer Service: Ensure that customers receive 5-star plumbing services, worthy of the Bob Larson standards.
- Training and Development: Provide technical and sales training to the team, helping them achieve key performance indicators (KPIs) and departmental targets.
- Disciplinary Matters: Effectively manage disciplinary issues within the department, communicating with the General Manager as needed.
- Policies and Procedures: Collaborate with the General Manager to develop department policies and practices.
- Apprentice Program: Drive the growth of quality plumbers through the Apprentice Program, ensuring they meet set timelines for licensure.
- Customer Complaints: Resolve customer complaints quickly and efficiently, serving as the final escalation point.
Qualifications:
- A minimum of 3 years of residential plumbing experience.
- A minimum of 2 years of small team leadership experience.
- Strong problem-solving and empathy skills.
- Highly organized with excellent follow-through capabilities.
- Ability to lead and manage in a complex work environment.
- Familiarity with financial and budgetary documentation.
- Motivation and encouragement of individuals to increase productivity.
Salary: The estimated salary range for this position is $95k+ based on qualifications and location.
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