Quality Assurance Specialist
1 week ago
The Rock Family of Companies is a diverse network of businesses that spans various sectors, including fintech, sports, entertainment, real estate, startups, and more. Our companies are united by a common culture that emphasizes innovation, collaboration, and a commitment to excellence in everything we do. We believe in creating inclusive workplaces where every voice is heard, and diverse perspectives are valued.
This role involves developing and improving quality assurance procedures while monitoring client interactions across multiple channels. As a Quality Assurance Auditor, you will be responsible for ensuring compliance with established quality standards and regulatory requirements. You will collaborate with business leaders and internal audit teams to identify areas for improvement and propose solutions to enhance overall quality and service delivery.
You will conduct regular audits of client interactions to ensure compliance with quality protocols and identify opportunities for growth and development. Additionally, you will analyze data and client feedback to inform your recommendations and drive continuous improvement within the organization.
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