Service Writer

We are a leading provider of transportation and agriculture solutions, serving the construction, transportation, and agriculture industries. Our company values its employees, their contributions, and their ideas, and we strive to create a collaborative and supportive work environment.

We are seeking a skilled Service Writer to join our team. As a Service Writer, you will be responsible for verifying warranty and service contract coverage, developing estimates, and preparing repair orders. You will also maintain customer confidence by explaining estimates and expected return of vehicle, and obtain customer approval of estimates.

• Verify warranty and service contract coverage by examining records and papers; explain provisions and exclusions
• Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain approval signatures; enter RO into E-Emphasys
• Maintain a job board and help in the delegation of work to technicians
• Maintain customer confidence by explaining estimates and expected return of vehicle; obtain customer's approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns
• Maintain unit records by recording problems and corrective actions planned
• Update job knowledge by participating in educational opportunities; read manufacturers' publications and take online factory courses
• Enhance organization's reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
• Perform other functions or duties as directed by management in line with the objectives of the dealership

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired
• Basic mechanical knowledge is a plus
• Bilingual in Spanish is a plus
• Able to accomplish monthly service goals and deadlines
• Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace