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IT Support Specialist

2 months ago

Paulsboro, New Jersey, United States AA2IT Full time
Position Overview

The role of the Desktop Support Technician involves the meticulous setup and configuration of computer systems to meet specific operational needs. This includes:

  • Unpacking and Installation: Efficiently unpacking the necessary hardware and software components, followed by installation according to standard or customized specifications.
  • System Testing: Conducting thorough tests on configured systems to ensure optimal functionality and addressing any issues that arise.
  • Documentation: Completing all required installation documentation, including a quality assurance sheet, to guarantee accurate billing and compliance with warranty contracts.
  • Adherence to Specifications: Following detailed customer specifications for hardware and software configurations, utilizing provided instructions and configuration sheets.
  • Training Compliance: Meeting departmental training certification requirements based on configuration levels relevant to the job function.
  • Troubleshooting: Employing effective problem-solving techniques to diagnose and resolve issues with malfunctioning units, while adhering to departmental procedures.
  • Continuous Learning: Staying informed about the latest developments in hardware and software by researching relevant literature.
  • Collaboration: Working alongside Lead Technicians to tackle complex problems or configurations.

This position typically requires an entry-level candidate with up to three years of relevant experience.