General Manager Assistant
3 weeks ago
As a key member of our team, you will be responsible for driving revenue growth and optimizing hotel operations at our Courtyard West Des Moines location. With a focus on guest satisfaction and associate engagement, you will work closely with our General Manager to ensure seamless day-to-day operations and maximum financial performance.
About Us:
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States, Mexico, and the Caribbean. Our commitment to proactive and holistic service fosters an environment where guests feel truly welcomed and supported at every interaction.
Salary and Benefits:
This role offers a competitive salary of $70,000 - $80,000 per year, based on experience, plus annual review opportunities and a comprehensive benefits package, including a 401k program with company match and additional benefits.
Key Responsibilities:
- Manage functional areas of guest registration, night audits, guest reservations, housekeeping/laundry, and food/beverage operations to guarantee guest and associate satisfaction – and maximize hotel profitability.
- Assist General Manager in day-to-day operations of the hotel.
- Maximize financial performance and uphold quality standards of F&B and Rooms departments.
- Maximize room revenue by anticipating market shifts, developing, and monitoring annual business and marketing plans, and participating in property sales and marketing efforts.
- Build relationships with guests and monitor satisfaction levels.
- Coordinate capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage, or deterioration.
Requirements:
- A minimum 2-year degree required.
- Experience in similar leadership role required.
- Ability to lift up to 40 lbs. with or without reasonable accommodation.
- Ability to bend, reach, or lift as is required in this position.
About Arbor Lodging:
Our Guiding Principles foster a culture where growth, development, and progression thrive within our properties: Do the Right Thing, Lead with Heart, Be Accountable, Aim Higher, and Celebrate Differences.
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