Branch Banking Client Consultant II

2 weeks ago


Victorville, California, United States Flagstar Bank Full time
Job Title: Branch Banking Client Consultant II

At Flagstar Bank, we are seeking a highly motivated and customer-focused Branch Banking Client Consultant II to join our team. This role is responsible for providing exceptional client experience by resolving concerns and providing product details that meet the financial needs of our clients.

Key Responsibilities:
  • Support team efforts to achieve growth targets in financial performance and primary client acquisition.
  • Provide positive client experience by assisting with account questions, problems, and complaints.
  • Deliver client engagement and education, meeting behavioral activity goals as defined by Retail Leadership.
  • Execute all sales, service, and banking transactions accurately and compliantly.
  • Perform moderately complex special projects and additional duties as required.
Requirements:
  • High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
  • 4 - 5 years customer service and sales experience, including in the financial services industry.
  • National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
  • Ability to train and mentor others, including products and platform procedures.

We offer a competitive salary range of $17.00 - $21.25 - $25.50 and a local minimum wage of $0.00 - $0.00. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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