Customer Service Representative

2 weeks ago


Tiffin, Ohio, United States Concordance Healthcare Solutions Full time
Job Title: Customer Service Specialist

At Concordance Healthcare Solutions, we are committed to delivering exceptional customer service and support to our clients. We are seeking a highly motivated and detail-oriented Customer Service Specialist to join our team in Tiffin, OH.

Job Summary:

The Customer Service Specialist will be responsible for providing general customer service functions to our commercial customers, including product information, price quotes, order processing, and website assistance. This role will also involve working with customers to resolve order-related issues, analyzing hospital backorder reports, and recommending potential substitutions.

Key Responsibilities:
  • Provide exceptional customer service to commercial customers, including product information, price quotes, and order processing.
  • Work with customers to resolve order-related issues, including missed shipment resolution and backorder fulfillment.
  • Analyze hospital backorder reports to determine the cause of shortages and recommend solutions.
  • Recommend potential substitutions to customers, working with outside sales personnel and manufacturer sales representatives.
  • Participate in conference calls and make site visits as needed.
  • Work effectively with all internal departments, outside sales personnel, and customers.
Requirements:
  • Associates degree or 2 years' experience in customer service, or equivalent combination of education and experience.
  • Strong computer skills, including proficiency in Excel and Word.
  • Typing and data entry skills required.
  • High energy, positive attitude, and customer service orientation.
  • Excellent communication skills and ability to work independently.
  • Related work experience and medical product knowledge beneficial.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunity to work with a dynamic and growing company.
  • Professional development and growth opportunities.
  • Collaborative and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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