Store Experience Specialist

3 weeks ago


Allen, Texas, United States Express Full time
About This Opportunity

We are seeking a highly skilled Store Experience Specialist to join our team at Express. As a key member of our sales floor, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and assisting with various tasks such as stocking and product launches.

Key Responsibilities:

  • Provide a great in-store shopping experience for customers while assisting with additional tasks such as stocking, cleaning, and folding merchandise.
  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all associates and customers.
  • Assist with product launch changes according to company SOP.
  • Process transactions quickly and accurately reducing customer wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further communicate all issues and resolutions to Store Management.

Requirements:

  • Education: High school diploma or equivalent.
  • Years of Experience: 0-2 of relevant job experience – minimum 6 months.
  • Proficient in use of technology (iPad, registers).
  • Meets defined availability criteria, including nights, weekends, and non-business hours.

Benefits:

  • Competitive hourly wage: $12-$15 per hour (estimated annual salary: $24,960 - $31,200).
  • Medical, pharmacy, dental, and vision coverage.
  • 401(k) and Roth 401(k) with company match.
  • Paid time off and parental leave for new parents.


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