Lead Network Architect

1 day ago


Houston, Texas, United States Jones Lang LaSalle Full time
Company Overview
Jones Lang LaSalle is a global leader in real estate and investment management services, committed to empowering its employees to shape a brighter future.

Job Summary
We are seeking a skilled Technical Network Lead with expertise in traditional networking and cloud networking technologies to join our IT team. As a key member of our team, you will be responsible for overseeing the delivery of network services to our clients, ensuring exceptional quality and customer satisfaction.

Key Responsibilities
- Manage the end-to-end delivery of network services to clients, from initial scoping and requirements gathering to implementation, maintenance, and support.
- Develop and implement service delivery strategies to ensure that projects are delivered on time, within scope, and budget.
- Communicate effectively with clients to manage expectations and provide regular progress updates.

Level 3 Troubleshooting and Resolution
The successful candidate will be responsible for Level 3 network support and troubleshooting on both cloud and on-prem networks, working closely with MSPs to resolve issues impacting business operations.

Technical Leadership
As the technical authority for network services, you will provide guidance and support to the Network team and clients, leading the design, implementation, and support of network infrastructure, including routers, switches, firewalls, and other networking equipment.

Cloud Networking Expertise
You will design, implement, and manage cloud-based network teams using platforms such as AWS and Azure, developing operational strategies for migrating network services to the cloud and optimizing performance, security, and cost-efficiency of cloud-based resources.

Vendor Management
Build and maintain strong relationships with network service providers and vendors, negotiating contracts and ensuring adherence to service level agreements (SLAs). Collaborate with vendors to troubleshoot and resolve technical issues and evaluate new products and services to enhance network offerings.

Incident Management
Oversight of network incidents, ensuring timely response and resolution to minimize service disruptions, conducting root cause analyses to identify underlying issues and develop strategies for preventing future incidents.

Continuous Improvement
Foster a culture of continuous improvement within the network team, identifying opportunities for enhancing efficiency, effectiveness, and quality of network services in cloud and on-prem environments.

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