Care Specialist

3 weeks ago


San Mateo, California, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care, dedicated to delivering exceptional whole-person care to patients in need. Our team of compassionate professionals is committed to making a positive impact in the lives of others, and we're seeking a skilled Care Specialist to join our mission.

Job Summary

We're looking for a highly motivated and empathetic Care Specialist to work in patient's homes and communities, delivering chronic care management to high-complexity patients. As a key member of our team, you'll play a vital role in promoting timely access to care, reducing emergency room utilization, and enhancing patient health and well-being.

Key Responsibilities
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Meet patients in their homes or communities to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
  • Support patients in meeting their healthcare goals, working within an interdisciplinary team to meet market and/or organizational goals.
  • Document patient information accurately and timely in electronic medical records to ensure seamless continuity of care.
  • Build rapport with patients using motivational interviewing techniques and provide education on technical medical information.
Requirements
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required.
  • Valid driver's license and auto liability insurance.
  • Reliable transportation and ability to travel within assigned territory or other as needed.
  • Experience in Chronic Care Management model or working with chronically ill/elderly patients.
  • Long-time resident of the community with good knowledge of local resources.
  • Ability to complete Upward Health's initial training program and ongoing educational requirements.
What We Offer

Upward Health offers a competitive hourly wage of $22-$22, a dynamic work environment, and opportunities for professional growth and development. If you're passionate about delivering exceptional care and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity.


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