IT Specialist

Job Summary:

CommonSpirit Health is seeking a skilled IT Specialist to join our End User Services team. As a key member of our team, you will be responsible for providing technical support and services to our users, ensuring the smooth operation of our desktop hardware and systems.

Responsibilities:

• Provide technical support and services to users, including installation, maintenance, and troubleshooting of desktop hardware and systems.
• Respond to incidents and problems, and fulfill requests in a timely and professional manner.
• Troubleshoot complex technical problems and engage with other IT teams to resolve issues.
• Monitor the performance of desktop hardware and maintain a secure environment.
• Develop and maintain knowledge management databases to capture problem reporting and resolution.
• Participate in local and enterprise projects, and may coach and advise other team members.

Requirements:

• Associate's degree or technical institute degree/certificate, or 4-6 years of relevant experience.
• Advanced customer service skills and proficiency in Windows operating system environment, network printing systems, and Microsoft Office modules.
• Google Suite experience is preferred, and healthcare experience is strongly preferred.

What We Offer:

• Competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) match, and paid time off.
• Opportunities for professional growth and development, including training and education programs.
• Collaborative and dynamic work environment, with a team of experienced professionals who are passionate about delivering exceptional service.

How to Apply:

If you are a motivated and detail-oriented IT professional with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].

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