Pet Paradise Resort Assistant Manager
12 hours ago
We are seeking an experienced Assistant Manager to join our team at Pet Paradise Resort in Richmond Airport. As an Assistant Manager, you will play a key role in supporting the Resort Manager and overseeing the day-to-day operations of the resort and staff.
Key Responsibilities- Oversee and manage the daily operation of the Resort, maintaining standards of conduct, cleanliness, and safety.
- Supervise, train, and coach resort team members based on company standards, policies, and guidelines.
- Prepare work schedules and assist with employee documentation.
- Assist in the interview and onboarding processes.
- Motivate resort team members to succeed and improve in order to deliver premier customer service.
- Responsible for assisting new and current team members in completing their required courses and training guides.
- Speak with customers if they have concerns, questions, or complaints.
- Develop methods and procedures to increase sales and promote new business.
- Perform opening and/or closing duties and other tasks as assigned.
- One to two years' experience in a supervisor or management role.
- Strong leadership, communication, and collaboration skills.
- Ability to resolve conflict and negotiate with others.
- Detail-oriented and focused on results.
- Ability to develop and train staff, build relationships, and utilize skills of staff most appropriately.
- Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
- Comfortable working in front of house and back of house roles within the resort.
- Flexibility to resort schedule needs.
- Valid driver's license and working motor vehicle.
- Complimentary Pet Day Camp.
- 30 Days of Complimentary Pet Boarding (non-holidays).
- On-demand pay with DailyPay.
- Discounted Veterinary Care and Grooming Services.
- Dog/Cat Adoption Assistance.
- Fitness Reimbursement.
- Paid Time Off.
- 401(k) with company match.
- Health, Dental, and Vision Insurance.
Pet Paradise Resort's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need to give their furry family member the happiest, healthiest, longest life possible.
The Pet Paradise brand has grown to offer resort-style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and overnight boarding that feels like home, all under one roof.
Located in eleven states with more than 60 locations in operation or under development, Pet Paradise continues to expand in the United States.
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