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Retail Service Associate

2 months ago


Sioux Falls, South Dakota, United States North American Truck & Trailer, Inc. Full time
Job Overview

North American Truck & Trailer, Inc. is seeking a dedicated Service Technician Assistant to join our dynamic team.

We pride ourselves on creating an energetic and supportive work environment. By becoming part of our organization, you will embark on a fulfilling career path with a leader in the trucking industry.

Position Summary

As a Service Technician Assistant, your main duty will be to support skilled service technicians in their daily operations. You will play a crucial role in equipment upkeep, troubleshooting, and repair tasks while gaining valuable hands-on experience in the field.

Key Responsibilities
  1. Repair Assistance:
    • Work alongside service technicians to diagnose and fix equipment, systems, or vehicles.
    • Provide tools, parts, and equipment to technicians as required.
    • Follow safety protocols to maintain a secure working environment.
  2. Maintenance Duties:
    • Perform routine maintenance tasks, including oil changes, filter replacements, and inspections.
    • Keep tools, equipment, and workspaces clean and organized for optimal efficiency.
  3. Documentation:
    • Maintain accurate records of service and repair activities, including observations during inspections.
    • Document any issues, findings, and actions taken during repair processes.
  4. Parts Management:
    • Assist in ordering and receiving parts and supplies, ensuring availability for service tasks.
    • Manage inventory control and organize parts storage areas.
  5. Customer Engagement:
    • Professionally interact with customers and provide assistance as needed.
    • Clearly communicate repair or maintenance procedures and address basic customer inquiries.
  6. Training and Development:
    • Actively engage in on-the-job training and skill enhancement under the guidance of experienced technicians.
    • Participate in training sessions and workshops to broaden technical knowledge and skills.
  7. Tool and Equipment Management:
    • Organize and maintain tools and equipment, ensuring they are in good working order.
    • Learn to operate specialized tools and diagnostic equipment.
  8. Safety Compliance:
    • Adhere strictly to safety protocols, including the use of personal protective equipment (PPE).
    • Promptly report safety hazards or incidents to the supervisor.
Qualifications
  • High school diploma or equivalent (additional technical education or certifications may be preferred).
  • Strong mechanical aptitude and genuine interest in the field.
  • Physical strength and ability to lift heavy objects, along with the capacity to work in physically demanding conditions.
  • Basic understanding of hand tools and mechanical concepts.
  • Excellent communication and teamwork abilities.
  • Attention to detail and a commitment to safety.
  • Willingness to learn and adapt to evolving technologies and equipment.
Benefits

North American Truck & Trailer offers a competitive wage and benefits package, including:

  • 401(k) retirement plan with company match
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Short- and Long-Term Disability Insurance
  • Paid Vacation, Sick, and Holidays
  • OEM Training Incentive for Parts & Service personnel
  • Discount on Parts/Labor and Vehicle Purchases
  • Employee Referral Bonus
  • Professional work environment

Join us and become part of a community that values your skills and respects your aspirations. At North American Truck & Trailer, you are not just an employee; you are part of our extended family, dedicated to achieving excellence together.