Night Auditor

We are seeking a highly skilled Night Auditor to join our team at Hilton Garden Inn Seattle Airport. As a Night Auditor, you will be responsible for ensuring the accuracy and integrity of our financial records, as well as providing exceptional customer service to our guests.

• Reconcile all departments to balance accounts as appropriate in all systems (OnQ)
• Prepare revenue reports, including all day rates
• Post room, tax, and local calls for the day, ensuring that room revenue balances to the room revenue report
• Complete manager daily reports, including any adjustments for errors with full explanation
• High balance credit reports must be completed, indicating all balances in guest ledger of cash customers with debit balances
• Reconcile Banquet Department using banquet bills
• Assign rooms in a courteous and efficient manner to all incoming guests
• Maintain the daily walk-in reservation count sheet
• Provide information to guests in a courteous manner
• Must have complete knowledge of policies and procedures to be followed in emergency situations
• Register arriving guests and assign rooms and provide checkout services when guests are leaving
• Upsell rooms, restaurants, and other hotel amenities
• Maintain knowledge of all hotel features/services and hours of operation, room types, numbers, layout, décor, appointments, and locations, room rates, special packages, and promotions, daily house counts and expected arrivals/departures, room availability status, scheduled in-house group activities, locations, and times
• Communicate with supervisor(s) regarding special requests and accommodations whenever possible
• Assist in preregistration and blocking of rooms for reservations
• Maintain room status inventory, understand room status and room status tracking
• Process guest registrations, including the computation and collection of payment in accordance with Company policies and procedures
• Respond to guest inquiries regarding hotel services, directions, etc.
• Assist guests with dinner reservations, tickets to shows and attractions, etc.
• Learn guests' names and address them by name whenever possible
• Builds rapport with our guests while providing service in order to better understand our guests and their needs
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms
• Possesses a working knowledge of the reservations procedures, takes same-day reservations and future reservations when necessary, knows cancellation procedures
• Report and store lost-and-found items in accordance with hotel procedures
• Ensures that the Mercado is properly stocked and sells items as requested
• Ensure that the business center is always properly stocked
• Send and receive telephone calls and facsimiles, communicates messages
• Assist with Bell/Valet attendant duties when needed, i.e., park guest vehicles and assist with luggage
• All other duties as assigned

• High School Diploma/GED
• Requires a minimum of two (2) years customer service experience
• Requires the ability to drive automatic transmission vehicles to assist valet when needed
• Must be Alcohol Certified in the state of New Mexico or be able to pass Responsible Service of Alcohol Test within 30 days of hire
• Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
• Must display very good organization and time management skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must have sound judgment and discretionary skills and be able to work with little supervision
• Must be able to consistently work under pressure and simultaneously prioritize multiple projects
• Willingness to maintain the highest level of confidentiality regarding guests and staff
• Must be able to speak, read, write, and understand English
• Must possess a valid Washington State driver's license, vehicle insurance, good driving record, and reliable vehicle

• Experience with Full-Service PMS software program
• Experience with Microsoft
• One (1) year of experience as a hotel front desk agent
• The ability to drive a standard transmission vehicle

• Demonstrates consistency in values, principles, and work ethic
• Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
• Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers
• Able to work with a diverse group of people
• Strong team player, friendly, patient, self-motivated
• Professional appearance and manner

• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or listen
• The employee is frequently required to stand; walk; jog, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
• This position requires frequent manual dexterity in combination with eye/hand coordination such as handling of equipment
• Will have repetitive hand motions and prolonged periods of standing
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus
• The employee must occasionally lift and carry up to 60 pounds. Must be able to push up to 100lbs of force occasionally
• Ability to stand during entire shift, and/or alternate between sitting, standing, and walking for entire shift
• The noise level in the work environment is usually medium to high
• Exposure to heat, cold, and mild chemical exposure