Administrative Team Member

6 days ago


Lancaster, California, United States JVS SoCal Full time
Job Description: Client Service Coordinator

We are seeking a highly organized and detail-oriented Client Service Coordinator to join our team at JVS SoCal. As a key member of our office support team, you will be responsible for providing exceptional customer service to our clients, including greeting clients, answering phone calls, and providing information on available services.

Responsibilities:
  • Provide exceptional customer service to clients, ensuring a positive experience at JVS SoCal.
  • Respond to phone calls, take messages, and distribute messages to appropriate staff members.
  • Coordinate and plan assessments for suitability and eligibility for job seekers interested in receiving America's Job Center services.
  • Schedule appointments for adult and dislocated worker intake, provide appointment confirmations, and inform customers of required eligibility documentation.
  • Follow up with clients on scheduled appointments and ensure they have all necessary documents.
  • Maintain accurate records of client interactions and communication.

Requirements:
  • Three years of direct customer service experience with the ability to manage a diverse client population with varied barriers toward employment.
  • High School Diploma or equivalent is required. Associate's degree preferred.
  • Work as part of a team and make independent decisions regarding client needs.
  • Must know how to take the initiative to research information for staff and for job seeker clients.
  • Bilingual in Spanish or other community-based language.
  • Complete CWDP course and exam within 3 months of employment and secure CWDP certification within 12 months of employment.
  • Work flexible hours, including early morning, evenings, and weekends is required.
  • Travel to various locations, such as businesses, worksites, off-site meetings, and other related events.

Salary: Estimated $45,000 - $60,000 per year, depending on experience.

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