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ES Clerk II Position
4 weeks ago
Job Description:
Are you a highly motivated, compassionate, and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance, and other social services?
The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is seeking individuals who want to join a dynamic team working in a high-performing and innovative environment.
AES provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency.
AES is built upon its core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.
Our staff are well-organized, able to multitask, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work ethic, and a desire to help others.
Key Responsibilities:
- Provide a variety of clerical support services in a service delivery office.
- Provide clerical support to Eligibility Operations staff.
- Process mail, open, and date-stamp incoming applications and supporting documents.
- Review applications for required signature, date, and supporting documents.
- Log applications and assign complete applications for processing.
- Return incomplete applications to clients and assist with completion when necessary/requested.
- Copies and returns original documents upon request to clients/customers.
- Respond to client inquiries and requests for assistance.
Requirements:
- High School diploma or GED equivalent is required.
- Experience working in a professional customer service environment is required.
- Thirty (30) credit hours from an accredited college or university OR one (1) year customer service work experience is preferred.
- Bilingual (English/Spanish) skills preferred, not required.
Work Environment:
This position will be filled at the following location: 500 W Avenue H Ste 104, Alpine, Texas.
Access & Eligibility Services Field Offices normal hours of operation are from Monday-Friday 8:00 am to 5:00 pm.
Employees may be required to work occasional overtime, as required by management, outside of normal hours of operation, which may include weekends.
Successful applicants must be willing to work in a highly stressful and fast-paced environment, under constant pressure to meet required deadlines.
Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers.
Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.
