Server/Floor Lead
6 days ago
About The Wigwam
The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are a Four Diamond property with 331 guest rooms spanned across 440 acres.
Our Culture
We value our employees and are dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Job Summary
We are seeking a highly motivated, customer-focused Lead Restaurant Server to join our team. As a Lead Server, you will be responsible for ensuring our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages. You will also assist with the training and development of the team.
Key Responsibilities
- Prepare the restaurant pre-shift for the service ahead
- Greet guests as they arrive or move about the restaurant
- Guide guests on their culinary journey through descriptive selling of the menu
- Be accurate in your order taking, confirming all special requests
- Be the master of the menu, understanding the details to enhance the conversation
- Serve as Trainer for all new hires
- Work collaboratively with other restaurant servers and kitchen/bar staff
- Assist guests who have concerns to guide them to a resolution that leaves them happy
- Finalize the experience through timely and accurate bill presentation
- 70% of the time you will be taking orders and serving all food and beverage requests, maintain your section, control guest checks and secure proper payment.
- 20% of the time you will be Responsible for assigning and supervising all opening and/or closing side duties. Assigning sections for service staff and cutting staff at appropriate times. Perform checks of the dining room and patio to ensure the set up and maintenance of areas are up to standards set by the Outlet manager. Conduct pre-meal meetings daily and fill out necessary recaps and pass downs at the end of the shift. Participate, under managements guidance, in the ongoing training of staff to ensure that employees continue to improve their performance.
- 10% of the time you will Respond to guests requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines to ensure complete guest satisfaction, always communicating issues to F&B Outlet Manager. Continually checking with the guests and the service staff to ensure that everything is to the guests satisfaction.
Requirements
- Five years restaurant serving experience
- Resort or Hotel preferred but not necessary
- Strong customer service experience is required
- Previous supervisory experience in a restaurant/bar setting is required
- Tips certified
- Valid Food Handler Card required
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