Senior Workforce Manager

7 days ago


Logan, United States Oceanic Enterprises Full time
About the Role

We are Oceanic Enterprises, a leading online pharmacy dedicated to the health and well-being of our customers and employees. Our mission is to create a healthy work environment that promotes personal and collective growth, allowing us to give our best every day.

As a Senior Workforce Manager, you will play a crucial role in our multi-channel unit, taking into account individual availabilities and ensuring seamless operations. Your expertise in workforce management and controlling CS operations will drive our success.

Key Responsibilities
  • Develop and implement customized personnel planning strategies
  • Monitor and optimize workload distribution through intraday control
  • Provide reporting and analysis of target/actual figures to senior management
  • Participate in cross-functional projects with a focus on daily business impact
  • Collaborate with the Associate Director, Customer Service to drive business growth
Requirements
  • At least 3 years of experience in workforce management and controlling CS operations
  • Highly proficient in using common planning tools
  • Excellent communication and empathy skills
  • Strong knowledge of MS Office applications and IT affinity

We are looking for a highly skilled and motivated individual to join our team. If you have a passion for workforce management and a drive to succeed, we encourage you to apply.



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