Financial Operations Director

6 days ago


Las Vegas, Nevada, United States Western Alliance Bank Full time

The Financial Operations Director at Western Alliance Bank will be responsible for leading an in-person client-facing branch sales and service team to achieve performance and productivity goals in sales, service, and operations.

This role requires a leader who can oversee and manage the distribution of work for their designated team, facilitate cross-training opportunities, and provide reporting to management on production, turnaround times, and other key data points.

  • Oversee and manage the distribution of work for their designated team, facilitate cross-training opportunities, and provide reporting to management on production, turnaround times, and other key data points.

  • Develop and implement strategies to enhance the client experience, deepen relationships, and drive growth and retention for both preferred and small business clients.

  • Manage and react to client experience survey results to improve the client experience.

  • Track performance metrics for small business lending, banking, and treasury management activities along with service and operational control metrics.

  • Provide leadership, oversight, and management to ensure operational consistency, control, and resiliency, reducing friction, creating automation, and reducing manual tasks and duplicative processes/controls.



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