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Veterinary Clinic Support Specialist

2 months ago

Hernando, Mississippi, United States Hernando Animal Clinic Full time
Job Opportunity at Hernando Animal Clinic

We are seeking a highly motivated and organized Client Service Representative to join our team at Hernando Animal Clinic and Surgery Center.

Key Responsibilities
  • Client Communication: Manage incoming calls professionally, address client inquiries, and direct calls to the appropriate staff members.
  • Client Greeting: Provide a warm welcome to clients and their pets, ensuring a positive first impression of our clinic.
  • Scheduling and Record Management: Utilize PetDesk software for scheduling appointments, managing client records, and communicating with clients.
  • Patient Scheduling: Efficiently schedule appointments for routine and emergency visits, and coordinate with veterinary staff to manage patient flow.
  • Client Record Maintenance: Maintain accurate and up-to-date client and patient records, including updating information as needed.
  • Information Provision: Offer information about services, procedures, and policies to clients, and address any concerns or questions they may have.
  • Payment Processing: Process payments, manage billing inquiries, and ensure accurate financial transactions.
Requirements
  • Experience: Previous experience in a client service or receptionist role, preferably in a veterinary or medical setting.
  • Technical Skills: Proficient with phone systems, scheduling software (e.g., PetDesk), and basic office equipment.
  • Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
  • Organizational Skills: Strong organizational abilities with the capacity to handle multiple tasks and manage time effectively.
  • Customer Service: Exceptional customer service skills with a genuine interest in providing the best care for pets and their owners.
  • Education: High School Diploma or GED required
What We Offer
  • Competitive Salary: Based on skill level
  • Health Insurance: Including dental and vision coverage
  • Paid Time Off: Including holiday pay
  • Retirement Plan Options: Including potential for employer match
  • Professional Development Opportunities