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Residential Community Operations Manager
2 months ago
REPORTS TO: Portfolio Manager
SUMMARY
As a Residential Community Operations Manager, you will be tasked with overseeing all facets of onsite management, which encompasses personnel, leasing, maintenance, financial oversight, administrative duties, and risk management throughout the lease-up and development stages. Your primary goal will be to safeguard, maintain, and enhance the community's value while prioritizing an exceptional living experience for residents. This position requires effective coordination of the community's comprehensive operational activities.
ESSENTIAL RESPONSIBILITIES (Including but not limited to):
- Set leasing targets and develop a strategic marketing plan to meet occupancy objectives during the lease-up phase and beyond.
- Organize community launch events, cultivate partnerships with local businesses and contractors, and elevate brand visibility through marketing initiatives.
- Assess market dynamics, competition, and other variables to refine marketing strategies for optimal competitiveness.
- Maintain a positive, professional, and client-focused demeanor towards team members, residents, clients, and the public.
- Pursue continuous enhancement of community performance to achieve or surpass financial and operational targets.
- Direct activities related to loss prevention, risk management, safety/security, maintenance, marketing, leasing, and facility management.
- Oversee cash flow management and leasing strategies to generate operating income for the property.
- Analyze and prepare monthly financial reports, identify budget variances, and devise strategies for receivables collection.
- Maintain accurate community records, final audits, and ensure correct input of lease data into management software.
- Supervise revenue collection and documentation of lease obligations.
- Effectively manage on-site maintenance personnel, office staff, and leasing team members.
- Address resident relations, including requests for repairs, maintenance, rent inquiries, lease matters, and other concerns.
- Participate in mandatory training programs and monitor team engagement accordingly.
- Four (4) years of experience in property management with expertise in leasing, marketing, construction, residential law, and resident relations.
- Familiarity with property management software, preferably Yardi, and proficiency in Microsoft Office Word, Excel, and Google platforms.
- Ability to analyze financial reports, prepare budgets, and propose action plans for deviations from financial objectives.
- Strong written and verbal communication skills, problem-solving capabilities, and the ability to effectively present ideas.
- Experience in supervisory roles, with the ability to work independently and collaboratively while maintaining high accuracy and attention to detail.
- Excellent time management, organizational skills, client relations, and the ability to embody company values.
The work environment includes a combination of indoor and outdoor activities, with exposure to various external elements. Reasonable accommodations can be made for individuals with disabilities.
PHYSICAL DEMANDS
This role requires physical activities such as standing, walking, reaching, climbing, stooping, and lifting up to twenty (20) pounds. Vision abilities and the capacity to work in varying weather conditions are essential.
Routine local travel may be necessary for property assistance, training, or business meetings.
The job description does not encompass all duties, and incumbents will be assigned additional tasks as needed by their Team Leader.