Digital Employee Experience Specialist

4 days ago


Phoenix, Arizona, United States Nexthink Full time

Nexthink is a leading digital employee experience management software company, empowering IT leaders to deliver exceptional digital experiences to their employees.

As a Support Account Manager, you will be responsible for the technical support of federal customers under the Premium Support program. You will ensure the success of your assigned customers by providing high-quality support and serving as their single point of contact.

The role involves working closely with internal teams and customers to resolve issues efficiently. You will be based in Boston and report to the Premium Support Manager.

To excel in this position, you should have at least 5 years of technical support experience, consolidated experience in troubleshooting Linux server-side applications, and basic understanding of Linux scripting.

In addition, you should have excellent written and verbal communication skills in English and a strong orientation towards customer service.



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