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Chief Operations Officer

2 months ago

Alpharetta, United States Oaks at Alpharetta Full time

Position Overview:

The Chief Operations Officer is responsible for overseeing the daily operations of the community, ensuring compliance with organizational policies, federal and local standards, and state regulations to guarantee the highest quality of care for residents. This role requires a commitment to maintaining exceptional levels of customer and employee satisfaction while achieving positive financial outcomes.

Key Responsibilities:

  • Manage all operational aspects of the community in alignment with company policies and state regulations.
  • Foster a warm, caring, and positive environment while maintaining professional communication with leadership, staff, residents, visitors, and vendors.
  • Conduct regular inspections of the community and grounds to uphold quality assurance and create excellent first impressions for residents and guests.
  • Facilitate daily meetings with department heads to monitor key performance indicators and address any ongoing concerns.
  • Assist department leaders in the formulation, application, and enforcement of departmental policies and professional standards.
  • Consult with department heads to identify and rectify operational challenges and enhance service delivery.
  • Recruit, hire, and retain team members who align with the community's culture and requirements.
  • Provide comprehensive orientation, onboarding, and continuous training to staff to ensure outstanding resident care and employee engagement.
  • Ensure adherence to safety regulations for all community employees, residents, and visitors, including fire safety, health regulations, and infection control.
  • Monitor departmental budgets and review financial reports monthly to ensure compliance with budgetary constraints and company standards.
  • Address resident complaints and grievances, documenting actions taken and discussing resolutions with residents and their families as appropriate.
  • Promote an open-door policy and a high level of service among residents and staff.
  • Ensure prompt communication and resolution of conflicts when concerns arise.
  • Maintain confidentiality regarding all personal information related to residents and staff.
  • Perform additional duties as assigned.

Qualifications:

  • A Bachelor's Degree and a minimum of two years in long-term care management preferred.
  • Must possess or be eligible for an active Georgia Administrator's license.
  • Knowledge of long-term care regulations in Georgia is essential.
  • Strong leadership, customer service, and organizational skills are required.
  • Ability to make independent decisions and respond effectively in emergency situations.

Physical Requirements:

  • Ability to sit for up to 2 hours daily.
  • Ability to stand and/or walk for up to 8 hours daily.
  • Frequent lifting of up to 75 pounds and occasional lifting of up to 50 pounds.
  • Frequent kneeling, bending, and reaching.
  • Must be able to move intermittently throughout the workday.

Job Type: Full-time

Compensation: $80,000.00 per year

Benefits:

  • 401(k) with matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8-hour shifts
  • Monday to Friday
  • On-call and weekends as needed

Work Location: In-person