Business Systems Technical Lead
2 days ago
As a senior technical lead, you will oversee every stage of the delivery for Sales, Marketing, and Customer Service solutions within the CRM platform, from analysis, design, delivery, to deployment. The ideal candidate will be responsible for designing, developing, and implementing solutions using the Microsoft Power Platform suite.
Key Responsibilities- Provide leadership in defining and executing functional strategies, ensuring alignment with the overall business goals.
- Guide and mentor the functional team, fostering a collaborative and innovative work environment.
- Collaborate with cross-functional teams to gather requirements and facilitate communication between teams.
- Translate business requirements into functional specifications, ensuring clarity and feasibility.
- Guide best practices for solution design and contribute to decision-making processes.
- Assist in the deployment planning process, providing support to ensure a smooth transition and user adoption.
- Collaborate with stakeholders to address any post-deployment issues and optimize functional performance.
- Manage and resolve issues, defects, and change requests.
- 12+ years' experience directly managing software implementation projects.
- 10+ years' experience in design, development, customization, implementation, integration, and administration of MS Dynamics 365 CRM solutions.
- 5+ years of supervisory or leadership experience in large teams.
- Minimum of 3 years of experience working with Microsoft Power Platform.
- Bachelor's degree in computer science, information technology, or a related field preferred.
- Low-code/no-code development mindset.
- Strong analytical and problem-solving skills.
- Experience with iterative and test-driven development practice.
- Excellent communication and interpersonal abilities.
- Strong understanding of Agile practices, including Scrum.
SHI International Corp. has helped organizations change the world through technology since 1989. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
We're committed to diversity, with a focus on continuous professional growth and leadership opportunities. Our employees enjoy health, wellness, and financial benefits, as well as world-class facilities and the technology they need to thrive.
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