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Patient Financial Counselor
1 month ago
Research Medical Center is seeking a Patient Financial Counselor to join our team. As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients to collect estimated patient liability amounts. You will also explain all financial information and work closely with outside agencies to ensure patients' financial coverage.
Key Responsibilities- Follow AIDET guidelines in all interactions with patients
- Demonstrate excellent customer service
- Visit all uninsured patients in-house and provide estimates to patients and/or physicians as requested
- Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
- Follow all guidelines set forth in the Cash Handling policy
- Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements
- Assist patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications
- Contact patient employers, if necessary, for verification of employment, premium status, babies being added to policies
- Escalate any concerns as needed to the Patient Access Manager/Supervisor
- Enter pertinent insurance information into the HIS system (i.e., Meditech)
- Enter appropriate notes for all patient encounters
- Maintain a professional image and implement excellent customer service to customers
- Complete financial analysis and collect estimated patient liabilities
- Follow up with patients for necessary signatures if they were incomplete at the time of hospitalization
- High school diploma or GED preferred
- 1 year of related experience required
- Proficiency in Microsoft Office applications
Research Medical Center offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include comprehensive medical coverage, dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans, auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
Be a part of an organization that invests in you. We are reviewing applications for our Patient Financial Counselor opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
