Senior Client Partner

4 days ago


Fort Lauderdale, Florida, United States iQuor Full time

Job Title: Senior Manager

Location: (Remote)

About the Company

iQor is a leading provider of customer experience solutions, helping businesses deliver exceptional results through data-driven insights and expert services. We're seeking a talented Senior Manager to lead our client relationships and drive revenue growth.

Job Description

The Senior Manager will be responsible for leading the iQor Customer Experience and building strong relationships with our clients. This includes ensuring client satisfaction, acquiring new business opportunities, and driving revenue growth. The ideal candidate will have a proven track record of successfully managing and growing client relationships, as well as excellent communication, negotiation, and interpersonal skills.

Key Responsibilities

  • Client Relationship Management: Act as the primary point of contact for medium-sized clients and resolve complex issues or escalations.
  • Build and maintain strong relationships with clients: Ensure their needs are met and exceeded through regular touch bases and reviews.
  • Negotiate contracts: Owns the creation, review, and approval of all contract documents governing business between iQor and clients.

Requirements

  • Bachelor's degree in business administration or advanced degree preferred.
  • 5+ years of experience in Client Services or Account Management, with at least 2 years in a Senior Leadership role.
  • Applicable previous experience in a large BPO organization.
  • Proven track record of successfully managing and growing client relationships.


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