Senior Retail Operations Manager

4 weeks ago


Étreux, Hauts-de-France, United States Framebridge Full time
Job Overview
We are seeking a highly skilled and experienced Retail Keyholder to join our team in Boston Seaport. As a key holder, you will play a crucial role in delivering exceptional customer service, leading a high-performing retail team, and driving business results. If you have a passion for the arts, excellent communication skills, and experience in a fast-paced retail environment, we want to hear from you

About Framebridge
Framebridge is a rapidly growing company that has reimagined the framing experience. Our digitally native platform offers beautiful, convenient, custom framing solutions for customers. We're looking for talented individuals who share our passion for art, design, and delivering an exceptional customer experience.

Responsibilities
As a Retail Keyholder, your responsibilities will include:
  • Setting the standard of exceptional customer service and representing the Framebridge brand in our retail stores
  • Servicing customers, answering questions, and troubleshooting issues using sound judgment
  • Supporting onboarding and training retail associates to deliver outstanding customer experiences
  • Executing and improving operational activities to ensure customer satisfaction and financial goals are met
  • Demonstrating deep product knowledge and design advice to customers and coaching retail associates to do the same

Requirements
To be successful as a Retail Keyholder, you'll need:
  • Experience as an assistant manager or key holder in a customer service, retail, or hospitality role
  • An engaging personality with strong influence, interpersonal, communication, and relationship-building skills
  • Adaptability and willingness to work flexible hours, including evenings and weekends
  • Strong analytical and problem-solving skills with a track-record of delivering positive business results

Salary & Benefits
We offer a competitive salary range of $50,000 - $65,000 per year, depending on experience. Additionally, you'll enjoy paid time off, employee discounts, and a comprehensive benefits package. Our goal is to create a work environment that inspires creativity, collaboration, and growth.

Work Location & Schedule
This role is based in Boston Seaport, MA, and requires weekend availability. You'll work Monday through Friday with occasional evenings and weekends required.

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