Service Delivery Manager

3 days ago


Aurora, Illinois, United States Sonova AG Full time
Job Title: Service Delivery Manager

Job Summary:

We are seeking an experienced Service Delivery Manager to oversee our customer support operations. The successful candidate will be responsible for leading a team of support specialists, driving process improvements, and ensuring exceptional customer experiences.

About the Role:
  • Lead a team of customer support specialists, providing guidance and mentorship.
  • Develop and implement process improvements to enhance efficiency and effectiveness.
  • Collaborate with internal stakeholders to resolve customer complaints and issues.
  • Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.

About You:
  • A minimum of 3 years' experience in customer-facing roles or equivalent, preferably in a leadership capacity.
  • Proven track record of driving process improvements and leading high-performing teams.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Experience with SAP and Microsoft Office applications, including Excel, Outlook, Teams, Word, and PowerPoint.

What We Offer:
  • An estimated annual salary range of $60,000-$80,000, commensurate with experience.
  • A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
  • Ongoing training and professional development opportunities.


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