Service Delivery Manager
3 days ago
Job Summary:
We are seeking an experienced Service Delivery Manager to oversee our customer support operations. The successful candidate will be responsible for leading a team of support specialists, driving process improvements, and ensuring exceptional customer experiences.
About the Role:
- Lead a team of customer support specialists, providing guidance and mentorship.
- Develop and implement process improvements to enhance efficiency and effectiveness.
- Collaborate with internal stakeholders to resolve customer complaints and issues.
- Monitor and analyze key performance indicators (KPIs) to drive continuous improvement.
About You:
- A minimum of 3 years' experience in customer-facing roles or equivalent, preferably in a leadership capacity.
- Proven track record of driving process improvements and leading high-performing teams.
- Excellent communication, problem-solving, and interpersonal skills.
- Experience with SAP and Microsoft Office applications, including Excel, Outlook, Teams, Word, and PowerPoint.
What We Offer:
- An estimated annual salary range of $60,000-$80,000, commensurate with experience.
- A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
- Ongoing training and professional development opportunities.
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