Network Administrator

IND Corp is seeking a highly skilled Network Administrator to join our team. As a key member of our IT department, you will be responsible for managing the Client Alignment process to ensure compliance with our technology standards.

Key Responsibilities:

• Manage the Client Alignment process to ensure compliance with IND Corp's technology standards
• Facilitate regular Client Engagement Meetings to review performance monitoring reports and address issues proactively
• Maintain the design and integrity of our clients' IT infrastructure
• Ensure optimal network performance
• Deliver exceptional technical service
• Build rapport and develop strong client relationships
• Provide technical assistance to team members with system and network requests

Requirements:

• Confident, passionate, and authentic
• High-energy, well-spoken, and engaging
• Embodies our core value of bridging humans and tech
• Initiative to take on challenges when seen
• Comfortable and thrives on conversations with C-Suite Level management and business decision makers
• Ability to understand and solve complex technical issues
• Excellent troubleshooting skills and a proactive approach to problem-solving
• Effectively communicate and break down technical information in a way that clients can understand
• Excellent time management skills, overseeing multiple clients and projects simultaneously
• A healthy obsession with documentation
• Provide world-class Customer Service and follow up on all issues seeing through to resolution

Technical Responsibilities:

• Support services for Microsoft related technologies: Windows Server, Office 365, SQL, SharePoint, etc.
• Support services for virtualization technologies: Microsoft Hyper-V and VMWare
• Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security. Specifically Sonicwall, Fortinet, and Ubiquiti
• Support disaster recovery solutions: Acronis, Datto, VEAM
• Troubleshoot technical issues and provide guidance to the response team, Level 1 & 2 Technicians, on how to resolve them
• Proactively manage all client communication and engagement
• Install and configure computer hardware and software components such as routers, switches, firewalls, and servers
• Maintain and update technical equipment and systems to ensure that they are always in good working order
• Create Project Plans. Responsible for Project Management Process and delegation of tasks to the Technical Team
• Stay up to date with emerging technologies and recommend new solutions to improve performance
• Maintain thorough documentation within IND Corp's knowledgebase of everything touched or uncovered in support of the position

Tools & Concepts You Are Familiar With:

• Virtualization with Microsoft Hyper-V and VMWare
• Windows Server (ex. Active Directory Management, Group Policy Administration)
• Database Management (ex. SQL, Pervasive)
• Backup Technologies (ex. Acronis, VEEAM, Datto, Unitrends)
• Advanced IP Networking / DNS / DHCP / NAT / Routing
• EDR / MDR (ex.Sentinel One, Huntress)
• Firewalls & Cybersecurity (ex. Fortinet, Sonicwall)
• Google Workspace Administration
• Office365 Administration
• Team Communications (ex. Slack, Microsoft Teams, Zoom, Google Meet)
• Ticketing Systems (ex. AutoTask, ConnectWise, Zendesk)
• Remote Monitoring and Management (ex. Kaseya VSA, Connectwise Automate, NinjaRMM)

Other Details and Requirements:

• Relevant certifications such as CompTIA Network+, CompTIA Security+, Cisco CCNA, or Microsoft certifications are highly desired
• 5+ years IT experience, preferably in network administration or technical account management
• Bachelor's degree, or equivalent work experience, in Information Technology, Computer Science, or related field
• Travel to customer sites required - Must have a valid driver's license and reliable means of transportation
• Shares On-Call Responsibilities
• This position is a full-time, in-office salaried position