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Customer Service Representative

1 week ago

Lancaster, Pennsylvania, United States Penn Medicine Part time
About the Role

Penn Medicine is dedicated to providing exceptional patient care and innovative medical services. As a Customer Service Representative, you will play a vital role in ensuring seamless interactions between patients, guests, and healthcare staff.

Key Responsibilities
  • Perform complete and accurate patient registration, including walk-in, check-in, and scheduled registrations.
  • Coordinate and communicate effectively during high volumes or with complex patients.
  • Support inbound and outbound calls to provide services, manage general patient complaints, and escalate issues as needed.
Required Skills and Qualifications
  • High School Diploma or equivalent (GED).
  • One year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • Basic keyboarding and personal computer skills.