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Customer Care Associate

2 months ago

Kernersville, North Carolina, United States Sun Technologies Full time

Position Title: Customer Service Representative

Essential Skills: Address customer inquiries, provide estimates, and process orders.

Location: Kernersville, North Carolina

Job Overview:

Qualifications:

  • Strong customer service and communication abilities.
  • Dependable, organized, detail-oriented, and focused.
  • Experience in industry and sales.
  • Moderate proficiency in computer skills, including email communication.
  • Familiarity with Microsoft Office, particularly Excel.
  • Capability to manage multiple tasks and prioritize effectively.
  • Understanding of supply chain systems.
  • Knowledge of industrial products is advantageous.
  • High School Diploma or equivalent.

Key Responsibilities:

  • Address customer inquiries, provide estimates, and process orders.
  • Source and order products.
  • Negotiate pricing for sales and purchases.
  • Proactively drive sales and promote company offerings.
  • Expedite backorders.
  • Assist in inventory management and shipment preparation.
  • Facilitate customer returns.
  • Engage with customers and suppliers to ensure accurate order fulfillment.
  • Troubleshoot customer issues.

Required Competencies:

  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Achievement Orientation, Persuasiveness, Initiative.
  • Interpersonal Skills, Time Management, Planning and Organizing.
  • Sound Judgment.

This role is part of our electronic repair division and will involve warehouse, shipping, and receiving tasks approximately 30-40% of the time. While knowledge of electrical or electronics is beneficial, it is not mandatory.

Experience: Minimum of 2 years.