Water Mitigation Production Manager
4 weeks ago
Key Responsibilities
- Project Management: Oversee all aspects of water mitigation projects, from initial assessment to completion, ensuring timely and quality delivery of services.
- Team Leadership: Manage and train field technicians, providing guidance and support to ensure high performance and adherence to company standards.
- Customer Interaction: Serve as the main point of contact for customers throughout the project lifecycle, ensuring all needs are met and concerns addressed.
- Compliance & Documentation: Ensure all work follows IICRC standards and proper safety protocols. Complete necessary paperwork, job notes, and documentation for insurance claims, under DASH, MICA, and other industry softwares.
- Equipment & Resource Management: Maintain and manage water mitigation equipment, ensuring it's properly maintained and available for use.
- Quality Control: Conduct site inspections and ensure high-quality work, following up on any issues that arise during or after the project.
- Budgeting & Job Costing: Monitor project budgets, control costs, and manage resources efficiently to ensure profitability on each project.
- Emergency Response: Be available for emergency response services as needed, which may include evenings, weekends, and holidays.
- Collaboration: Work closely with the office team, insurance adjusters, and other key partners to ensure smooth operations and successful project completion.
- Proven experience in water mitigation/restoration or related field.
- IICRC certification (WRT, ASD) or ability to obtain certifications.
- Strong leadership and management skills with a focus on teamwork and accountability.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced, emergency response environment.
- Knowledge of insurance claims processes
- Demonstrates integrity and honesty at all times.
- Able to use CRM software (DASH) for job records.
- Ability to lift 50 lbs and work in various environmental conditions.
- Valid drivers license and clean driving record.
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