Financial Counselor

At Optum, we're dedicated to helping people live healthier lives and making the health system work better for everyone. As a Financial Counselor, you'll play a critical role in this mission by providing expert financial guidance to patients and families.

Key Responsibilities:

• Notify payers of inpatient stays and obtain authorizations for inpatients and/or observation patients while in house and documenting in the EMR
• Monitor and actively work EMR work queues for account activity needs
• Obtain all demographics and insurance information and provide point of service collection
• Answer phones and provide information to patients and families
• Perform other duties pertinent to optimal patient experience, patient flow, and efficient staff utilization

Requirements:

• High School Diploma/GED (or higher)
• Ability to work onsite at 250 Bon Air Rd, Greenbrae, CA
• Ability to work full-time (40 hours/week)

Preferred Qualifications:

• 1+ years of hospital registration experience
• 1+ years of experience in an office or medical environment
• Excellent computer skills to include Microsoft Outlook, (scheduling meetings and sending e-mails), Microsoft Word (create and send documents) and ability to navigate Window and have excellent keyboarding skills
• Knowledge of medical terminology
• Comfortable handling cash transactions and comfortable with Electronic Medical Records
• Knowledge of insurance, coding, authorizations and revenue cycle

Soft Skills:

• Oral and Written Communication Skills
• Confidentiality
• Multi-tasking
• Listening
• Integrity
• Attention to detail
• Problem Solving
• Able to use common office equipment with ease (credit care machines, copies/ scanners)

Benefits:

As a Financial Counselor at Optum, you'll enjoy a comprehensive benefits package, including a competitive salary, incentive and recognition programs, equity stock purchase, and 401k contribution. You'll also have opportunities for career growth and development in a dynamic and supportive environment.

Equal Employment Opportunity:

Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

California Residents Only:

The hourly range for California residents is $19.47 to $38.08 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable.