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Structural Engineering Support Specialist

4 weeks ago

Chester, Virginia, United States Mitek Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at MiTek Inc. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers and internal users.

Key Responsibilities
  • Provide technical support for complex Structural Engineering, CAD, and Business Management applications within the MiTek Software Suite.
  • Assist customers and internal users with software and related computer problems, including installation, system configuration, network interaction, feature usage, and enhancement needs.
  • Collaborate with cross-functional teams, including Technical Representative III, Technical Representative IV, SQA, and Developers, to resolve complex customer issues.
  • Maintain accurate records of daily data communication transactions, problems, and remedial actions taken.
  • Research and resolve open, unsolved, and complex customer issues.
  • Develop and deliver training classes on new software and features for new and existing employees.
  • Travel to customer sites to troubleshoot complex and in-depth issues, help customers optimize and develop their manufacturing process, and conduct training classes.
Requirements
  • Bachelor's degree in Building and Construction Technology or related field.
  • 2 years of experience in Truss design or framing.
  • 1-2 years of experience in troubleshooting, call center support, and information technology.
  • Equivalent combination of experience and education that clearly indicates the ability to perform the essential functions of the position.
  • Strong communication and customer service skills.
  • Ability to interact at a high level of professionalism.
  • Familiarity with MiTek proprietary software, including MiTek Suite, Engineering, Structure, and Business Management applications.
  • Knowledge and experience with Microsoft Windows Operating Systems, Terminal Server/Citrix environments, various networking environments, or AutoCAD.
Benefits
  • Flexible Paid Time Off.
  • Medical, Dental, and Vision Insurance.
  • Profit Sharing Plan and Annual Incentive Plan.
  • 13 Paid Holidays.
  • 401k Plan with Matching Contributions.
  • Paid Parental Leave and Paid Caregiver Leave.
  • A variety of Medical, Dental, and Vision Plans to choose from.
  • Short-Term Disability Coverage, Long-Term Disability Coverage, and Life Insurance.
  • Tuition Reimbursement.
  • Career advancement and training opportunities.