Front Desk Agent
5 days ago
At Common Thread Hotels, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.
Key Responsibilities:- Guest Services: Greet and register guests, assign rooms, and provide exceptional customer service to ensure a positive experience.
- Account Management: Verify customer credit, establish payment methods, and manage guest accounts to ensure accurate billing and payment.
- Communication: Respond to guest inquiries, resolve issues, and provide information on hotel services, amenities, and local attractions.
- Administrative Tasks: Maintain accurate records, process transactions, and perform bookkeeping activities to ensure financial accuracy.
- Team Collaboration: Work closely with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
- Communication Skills: Excellent verbal and written communication skills to interact with guests, colleagues, and management.
- Problem-Solving Skills: Ability to resolve guest complaints and issues in a professional and courteous manner.
- Technical Skills: Proficiency in hotel management software, computer applications, and basic math skills.
- Physical Demands: Ability to stand, walk, and lift up to 25 pounds, with occasional bending, stooping, and twisting.
- Competitive Salary: A competitive salary and benefits package to attract and retain top talent.
- Opportunities for Growth: Opportunities for career advancement and professional development within our company.
- Team Environment: A dynamic and supportive team environment that fosters collaboration and camaraderie.
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