Seasonal Retail Sales Associate
3 weeks ago
At Old Navy, we're on a mission to make fashion accessible to everyone. Our teams create high-quality, must-have fashion essentials for the whole family, with love, season after season. We're a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves.
About the Role
We're looking for a Brand Associate to join our team. As a Brand Associate, you'll be an integral part of our team and bring our brand to life for our customers. You'll engage and connect with our customers by providing excellent customer service, resulting in brand loyalty. You'll be an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer.
Through collaboration with your leadership team, you'll deliver a best-in-class customer experience using an omni-channel approach. You'll be responsible for:
- Providing expert product knowledge and using it to educate and inform customers
- Acknowledging and assisting customers, locating merchandise efficiently, and answering questions quickly and accurately
- Offering style and outfit suggestions to customers, utilizing mannequins and displays for inspiration
- Promoting loyalty by educating customers about our loyalty programs
- Leveraging omni-channel offerings to deliver a frictionless customer experience
- Supporting sales floor, fitting room, checkout, and back-of-house processes, as required
- Courteously and responsively handling internal and external requests
What We're Looking For
- A good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
- A problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required
- Able to handle customer interactions and potential issues/concerns courteously and professionally
- Use basic information-gathering skills to solve problems
- Ability to learn procedural knowledge acquired through on-the-job training
Gap Inc. is an Equal Opportunity Employer
We are committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging.
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