Cloud Infrastructure Specialist

3 weeks ago


Harrisburg, Pennsylvania, United States Prequel Solutions Full time

Prequel Solutions is a leading provider of cloud-based solutions.

We are seeking an experienced Cloud Support Engineer to join our team.

Job Description

Key Responsibilities:

  • Serve as the primary point of contact for all cloud operations-related inquiries and issues.
  • Provide after-hours support to maintain the uninterrupted operation of agency cloud services.
  • Create, modify, and manage cloud alerts to monitor system performance.
  • Monitor application workloads to ensure optimal performance and prevent disruptions.
  • Proactively identify issues, manage events, and handle notifications and escalations.
  • Oversee Major Incident Management (MIM) for priority 1 incidents, including coordination, documentation, root cause analysis (RCA), and notifications.
  • Implement automated remediation for recurring issues.
  • Update hosting and design documents as necessary.
  • Manage documentation and approval workflows for both agency-specific and enterprise activities.
  • Address and resolve cloud security alerts, ensuring compliance with security requirements, and monitor certificate expiration and renewals.
  • Implement security controls for the agency in line with organizational standards.
  • Perform patch management on cluster environments, including Azure Kubernetes Service (AKS) and Kubernetes versions.
  • Develop and manage automated advanced sequences for enhanced efficiency.
  • Conduct file-level restorations as required.
  • Identify and act on cost-saving opportunities, monitor excessive resource usage, and escalate cost-related concerns.
  • Implement billing and cost management tags for better resource allocation.
  • Maintain the IT Service Management Knowledge Base portal for reporting and investigation purposes.
  • Develop detailed procedural manuals for agency management processes.

Requirements:

  • 3-5 years of experience as a System Engineer or Cloud Engineer, with hands-on expertise in implementation, security, and best practices in cloud environments (Azure and AWS).
  • In-depth knowledge of networking and connectivity with AWS and/or Azure (via Direct Connect and/or ExpressRoute).
  • Hands-on experience with Microsoft Azure and Amazon Web Services (AWS).
  • Administrator certifications in Azure and/or AWS (preferred).
  • Strong working knowledge of Azure and/or AWS.
  • Ability to work closely with diverse teams across delivery centers, anticipating their needs and exceeding expectations.
  • Demonstrated organizational, communication, change management, and problem-solving skills.
  • Deep technical understanding of cloud technologies, staying current with emerging trends and developments.
  • Proven experience in large enterprise environments.
  • Excellent verbal and written communication skills for clear interactions with clients.


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