Customer Service Representative
2 weeks ago
We are seeking a skilled E-Commerce Customer Service Associate to join our team at Von Maur. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and social media.
Key Responsibilities:- Respond to customer inquiries in a timely and professional manner
- Investigate and resolve customer complaints in a fair and efficient manner
- Provide solutions to customer problems and concerns
- Communicate with customers regarding order status and package tracking
- Collaborate with internal teams to resolve customer issues
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive compensation package
Requirements:
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong customer service skills
- Basic computer skills and familiarity with customer service software
Why Work with Us:
Von Maur is a leading retailer of fine jewelry, clothing, and home goods. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.
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