Customer Service Representative

2 weeks ago


Davenport, Iowa, United States Von Maur Full time
Von Maur E-Commerce Customer Service Role

We are seeking a skilled E-Commerce Customer Service Associate to join our team at Von Maur. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and social media.

Key Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Investigate and resolve customer complaints in a fair and efficient manner
  • Provide solutions to customer problems and concerns
  • Communicate with customers regarding order status and package tracking
  • Collaborate with internal teams to resolve customer issues

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive compensation package

Requirements:

  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills
  • Basic computer skills and familiarity with customer service software

Why Work with Us:

Von Maur is a leading retailer of fine jewelry, clothing, and home goods. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.



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