Customer Service Associate

3 weeks ago


Rehoboth Beach, Delaware, United States Express Full time

Welcome to Express, where we're dedicated to creating confidence and inspiring self-expression through our brand. We're seeking a talented Retail Sales Associate to join our team

As a Retail Sales Associate, you'll have the opportunity to make a positive impact on our customers' shopping experience and contribute to the success of our stores.

Responsibilities:

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure a safe and inviting store environment.
  • Follow company policies and procedures to ensure associate and customer safety.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately, reducing customer wait time.
  • Resolving customer service-related issues and escalating further communication to Store Management when necessary.

Requirements:

  • High school diploma or equivalent required.
  • 0-2 years of relevant job experience - minimum 6 months.
  • Proficient in using technology (iPad, registers).
  • Ability to meet defined availability criteria, including nights, weekends, and non-business hours.
  • Meet physical requirements.

Salary: Estimated $50,000-$65,000 per year

Bonus Benefits:

  • Performance-based bonuses
  • Employee recognition awards


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