Customer Service Captain
2 days ago
About the Role:
We are seeking a highly skilled and enthusiastic Captain to join our team at Dave & Buster's. As a Captain, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service, game assistance, and safety and security protocols.
Key Responsibilities:
- Provide exceptional customer service to Guests, ensuring a positive and welcoming experience.
- Assist Guests with game rentals, maintenance, and setup.
- Enforce house policies and maintain safety and security protocols in all areas of the unit.
- Act as an ambassador for the building, assisting Guests with requests and answering questions as needed.
- Communicate effectively with Team Members and Managers to ensure seamless operations.
- Assist with the maintenance and upkeep of the Viewpoint and Midway areas.
- Perform other duties as assigned by management.
Requirements:
- High school diploma or equivalent required.
- Ability to read and communicate in English.
- Must be at least 18 years of age.
- Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
- Ability to lift and carry up to 30 pounds.
- Ability to stand for long periods of time and move about the facility.
Compensation:
Salary range: $7.25 - $10.50 per hour.
Equal Opportunity Employer:
Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.
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