Customer Service Captain

2 days ago


Arlington, Virginia, United States Dave & Buster Full time
Job Title: Captain - Customer Service

About the Role:

We are seeking a highly skilled and enthusiastic Captain to join our team at Dave & Buster's. As a Captain, you will be responsible for delivering an unparalleled Guest experience through exceptional customer service, game assistance, and safety and security protocols.

Key Responsibilities:

  • Provide exceptional customer service to Guests, ensuring a positive and welcoming experience.
  • Assist Guests with game rentals, maintenance, and setup.
  • Enforce house policies and maintain safety and security protocols in all areas of the unit.
  • Act as an ambassador for the building, assisting Guests with requests and answering questions as needed.
  • Communicate effectively with Team Members and Managers to ensure seamless operations.
  • Assist with the maintenance and upkeep of the Viewpoint and Midway areas.
  • Perform other duties as assigned by management.

Requirements:

  • High school diploma or equivalent required.
  • Ability to read and communicate in English.
  • Must be at least 18 years of age.
  • Ability to work in a fast-paced environment with a high level of energy and enthusiasm.
  • Ability to lift and carry up to 30 pounds.
  • Ability to stand for long periods of time and move about the facility.

Compensation:

Salary range: $7.25 - $10.50 per hour.

Equal Opportunity Employer:

Dave & Buster's is an equal opportunity employer and participates in E-Verify in states where required.



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