Banking Associate

We are seeking a highly skilled and customer-focused Teller I to join our team at TD Bank. As a Teller I, you will play a key role in delivering exceptional customer experiences while processing everyday banking transactions with accuracy and efficiency.

• Execute TD's Brand promise to customers by consistently delivering a legendary customer experience in the store
• Perform customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently and accurately
• Process cash transactions, such as cashing checks, verifying currency, balancing cash drawer, and night deposits, with a high level of accuracy
• Respond to and resolve customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engage in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understand customer preferences with banking and educate customers on self-service/digital options that meet their needs
• Act as an advocate for the customer by conducting needs-based conversations, offering financial and digital solutions, and/or referring the customer to appropriate partners to provide solutions
• Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensure compliance when completing operational activities in accordance with company guidelines and regulations, such as the Bank Secrecy Act and Patriot Act, to minimize risk and protect the customer
• Verify customers' identities by following customer authentication policies and procedures
• Balance cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary
• Adhere to safe deposit box procedures/operations and guidelines
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times
• Accountable for ensuring confidential customer information is securely stored throughout the day
• Understand the importance of and follow dual control
• Follow all security and audit measures to minimize potential loss
• Utilize bank tools and processes to detect, address, and prevent fraud

• High school diploma or GED
• 6 months work-related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled
• Demonstrated customer service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with the ability to be concise, clear, and consistent

At TD Bank, we offer a competitive compensation package, including base salary and variable compensation/incentive awards, as well as a comprehensive benefits package, including health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities.

We are committed to providing a work environment that is inclusive, diverse, and supportive of our colleagues' growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.