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Clinical Coordination Manager

3 weeks ago

Woodstock, Georgia, United States HearingLife Full time

Job Title: Clinical Coordination Manager

HearingLife's vision is to help more people hear better through life-changing hearing health delivered by personalized care.

This role involves working closely with the team to provide exceptional patient experiences and drive patient growth.

Estimated Salary Range: $60,000 - $75,000 per year

Responsibilities:

  • Act as the key coordinator between patients, staff, and external partners to ensure seamless delivery of hearing health services.
  • Support the clinic by managing administrative and operational functions, coordinating patient interactions and needs, and attracting new patients.
  • Drive patient satisfaction and retention through effective communication, problem-solving, and issue resolution.
  • Greet all patients, manage data entry, and schedule appointments using company protocols and internal database software.
  • Work directly with patients to collect insurance documentation, maintain accurate records, and adhere to HIPAA laws.

Qualifications:

  • High School Diploma or equivalent; Associate degree preferred but not required.
  • Minimum of 2 years of previous front office experience, preferably in a customer service or sales setting.
  • Exceptional communication, coordination, and problem-solving skills.
  • Ability to work independently and collaboratively with staff and support services.
  • Skilled in handling sensitive matters and patients with tact, courtesy and discretion.
  • Advanced knowledge of MS Office Suite, specifically Word, Excel, and Outlook.

Benefits:

  • Paid time off / Company paid holidays / floating holidays.
  • Health/Medical/Dental/Vision.
  • Competitive 401(k) Program.
  • Exclusive Discounts & Programs.
  • Education Expense Reimbursement.
  • Basic life and AD&D insurance.
  • DMIT Program: Dive deep into management insights.
  • Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.

We are an Equal Opportunity/Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.