Client Services Associate

2 weeks ago


Reston, Virginia, United States ASCENDO Full time
{"title": "Client Services Associate", "description": "About the Role

The Client Services Associate plays a critical role in delivering exceptional client experiences. As a key member of our team, you will leverage your excellent customer service skills, polished communication, and superior problem-solving abilities to meet the service needs of our clients and partners.

Key Responsibilities
  • Manage onboarding of new clients, including data gathering, creating financial planning agreements, and establishing new accounts.
  • Process daily operational requests, address client inquiries, and resolve issues in a timely and accurate manner.
  • Prepare meeting documents, generate performance reports, and manage post-meeting follow-up tasks.
  • Maintain CRM database and ensure adherence to client service models.
What We're Looking For
  • Strong desire to learn and expand career within the firm.
  • Excellent communication skills, time management, and organizational abilities.
  • Enthusiasm for customer service and a positive, friendly attitude.
  • Proficiency with computing and technology, including Outlook, Word, and Excel.
Requirements
  • At least two years of direct experience in investments and financial planning operations.
  • Basic knowledge of various investment types, account types, and industry standards.
  • Series 7 and Series 66 licenses required or ability to attain within six months of hire date.
What We Offer
  • Covered, garage parking.
  • Amazing area with walking distance to Whole Foods and great restaurants.
  • Optional remote work on Fridays.
", "lang_code": "en"}

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