BancFirst Corporation is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Telebanker Assistant, you will be responsible for providing exceptional customer service and support to our clients.

• Interact with customers by phone to resolve their inquiries and concerns.
• Enhance customer satisfaction by warmly greeting, engaging, and developing good professional relationships with customers.
• Efficiently process telephone requests, including but not limited to, stop payments, balance inquiries, account transfers, check orders, and account reconciliation.
• Provide accurate account maintenance and ensure customer confidentiality and privacy.
• Perform other duties and special projects as requested.

• Customer service orientation with effective problem-solving abilities and the ability to maintain composure and convey a positive attitude while interacting with customers and internal team members.
• Outstanding listening and communication skills, both written and verbal.
• Willingness to handle customer questions and concerns with efficiency and diplomacy.
• Proficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications.
• Knowledge of, or ability to quickly learn BancFirst products, services, policies, procedures, as well as, federal guidelines relating to banking.
• Ability to maintain confidentiality, follow directions, and apply proper policies, procedures, and guidelines.
• Detail-oriented and able to manage multiple tasks.
• Strong attention to detail with high concern for data accuracy.
• Developed critical thinking and decision-making skills.
• Flexibility in work schedule – Call center hours are 7 a.m. to 10 p.m. Monday through Friday, Saturday 8 a.m. to 10 p.m., Sunday from noon to 10 p.m., and some holidays.
• Demonstrated good attendance and punctuality.

• Bilingual (Spanish) a plus.

• Constant use of computer screens.
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.
• Intermittently standing, stooping, bending at the waist, walking, kneeling, or crouching.
• Ability to sit and/or stand for long periods of time during the workday.
• Long periods of typing and repetitive motion.
• Ability to lift and/or move and carry 10 pounds.