Client Support Supervisor

4 days ago


Riverside, California, United States American Textile Maintenance Co. Full time
About the Job

We are currently seeking a Client Support Supervisor to join our team at American Textile Maintenance Co. In this role, you will be responsible for overseeing the delivery of exceptional customer service and support, ensuring that customers receive timely and effective resolutions to their concerns.

The estimated salary for this position is around $72,000 per year, based on industry standards and location.

This role requires a high level of organizational and time management skills, as well as excellent communication and problem-solving abilities.

Main Responsibilities
  • Lead a team of customer support representatives, providing guidance and coaching to ensure excellent customer service.
  • Develop and implement processes to improve customer satisfaction and retention.
  • Manage customer inquiries and complaints, escalating complex issues to senior management as needed.
  • Analyze data to identify trends and areas for improvement, developing plans to address these gaps.
Requirements
  • Associate's Degree or equivalent combination of education and experience.
  • At least 2 years of experience in a customer-facing role, preferably in a supervisory capacity.
  • Strong leadership and communication skills, with the ability to motivate and guide a team.
  • Able to work in a dynamic environment and adapt to changing priorities and deadlines.


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