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Sales Director

2 months ago

Pooler, Georgia, United States Carter's Full time

About Carter's

Carter's is a leading marketer of apparel exclusively for babies and young children. The company owns the Carter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace.

Job Summary

The Sales Manager's purpose is to uphold the company's mission, vision, and values in order to support a high-performing team that consistently delivers top-end results. The Sales Manager, in partnership with the store management team, oversees the overall productivity for their store.

Key Responsibilities

  • People Management
    • Communicate professionally and effectively with the team; management and associates.
    • Regularly communicate employee concerns to the Store Manager for quick resolution.
    • Assist in hiring; actively recruit and complete candidate application review to ensure open positions are filled timely.
    • Offer consistent, in-the-moment, feedback to store team.
    • Recognize and reward exceptional performance to increase employee engagement.
    • Receive feedback with positive intent and make efforts to take appropriate action on that feedback.
    • Partner with Store Manager to address performance concerns of associates.
  • Performance Management
    • Maintain the Company standard of a neat, clean, and organized store.
    • Meet and demonstrate exceptional customer service behaviors and maintain high standards throughout the store.
    • Responsible for leading and executing an assigned Division of Responsibility (DOR) through planning and detailed follow-through.
    • Perform Leader on Duty responsibilities by driving results and respond to customer concerns timely and with appropriate resolution.
    • Assist store management with modifying schedules based on business climate to maximize sales and productivity.
    • Regularly communicate with Store Manager to discuss strengths, opportunities, and trends in business.
    • Utilize customer feedback to identify areas of opportunity to implement actions to drive results.
  • Process Management
    • Support the planning and execution of store processes and merchandise placement in an efficient manner while following brand guidelines.
    • Support store team with Asset Protection through a consistent level of customer service, education, and operational controls.
    • Execute Company directives within timelines including visual, signage, markdowns, and sales promotions.
    • Build customer loyalty through the company-sponsored programs.
    • Ensure all company policies and procedures are followed per company standards.

Requirements

  • High school degree or GED minimum requirement, Associate's degree preferred or equivalent combination of education and experience.
  • Minimum of 1 year in retail store management.
  • Demonstrated customer engagement skills.
  • Demonstrates strong listening, written, and oral communication skills.
  • Ability to handle multiple tasks concurrently.
  • Basic computer skills.
  • Must be at least 18 years old.

Physical Demands

  • Ability to lift 40 pounds on a regular basis.
  • Ability to stand for long periods of time; climb up and down a ladder.
  • Constant walking and standing; frequent bending, stooping, reaching, pushing, and pulling.

Availability Requirements

  • Regular work frequency is required to remain an active employee.
  • Availability changes must be approved by the Store Manager and will be reviewed based on business needs.
  • Scheduled working shifts range from 3-8 hours in length (applicable state laws apply).