Automotive Customer Service Professional
7 days ago
Established in 1985, the Herb Chambers Companies have been dedicated to delivering an exceptional client experience. At our core, we recognize that our team members are our most valuable assets. We're currently seeking a highly motivated Automotive Customer Service Professional to join our growing Service BDC team.
The ideal candidate will be comfortable handling high-volume calling and possess strong communication skills. Previous dealership experience is advantageous but not necessary. If you have a background in customer service, telemarketing, retail, or sales, we encourage you to apply today.
Key Responsibilities:- Daily communication with customers through inbound and outbound calls, as well as texting solutions to schedule service appointments
- Basic customer service follow-up calls after completion of service visits
- Maintenance of our script and inbound call process to efficiently schedule appointments for our guests
- Collaboration with Service Management, Service Advisor, and Parts Advisor teams
- Ongoing training on basic dealership guidelines and scheduling systems
We offer a comprehensive benefits package, including nationally recognized training and tools, medical, vision, life, and dental insurance, a 401(k) retirement plan, and opportunities for growth within the company.
To succeed in this role, you'll require:
- Strong phone, email, and communication skills
- A positive attitude and high energy at all times
- Basic MS Office knowledge and proficiency in computer software and the Internet
- A professional appearance and strong verbal and written communication skills
We estimate the salary range for this position to be approximately $45,000 - $65,000 per annum, depending on location and experience.
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